IT Helpdesk Support Intern (8 Positions Available)

General Information
Closing Date: 
Salary Range: 
$10.38 per hour
Type of Employment: 
Start Date: 
District Information
InterMountain ESD
InterMountain ESD
2001 SW Nye Ave
Zip Code: 
Contact Name: 
Charlene Surber
Contact Phone: 
Contact Title: 
HR Specialist
Additional Information
Special Instructions to the Applicant: 
Please submit the following to the Human Resources Department in order to be considered (Application materials will be accepted through email, USPS mail, fax, and hand delivery): • IMESD Employment Application • Letter of interest • Resume • Transcripts and Applicable Licensure • 3 Letters of Recommendation All application packet materials must be received by 4:30pm on the closing date. Applications may be emailed to


Individual will assist InterMountain Technology Department staff with basic helpdesk and entry-level duties.

There are 8 positions:

1 Position in the East Zone - Base: Milton Freewater Coverage: Milton-Freewater, Athena-Weston and Helix

3 Positions in the Union Baker Zone - Base: Varies within coverage area Coverage: Cove, Elgin, Imbler, La Grande, North-Powder and Union

1 Position in the Central Zone - Base: Pendleton Coverage: Pendleton, Echo, Pilot Rock and Ukiah

3 Positions in the West Zone- Bawse: Irrigon Coverage Ione, Morrow County and Umatilla

Please indicate on your application which zone you are applying for.


  • Under the direction of IT staff, assist with a variety of computer hardware, software, and related peripherals.

  • Work with IMESD InterMountain Technology department staff to solve specific technology problems.

  • Create, maintain, prioritize, schedule, and communicate a list of tasks to be completed and progress.

  • Ability to establish and maintain effective working relationships with customers and staff.

  • Continuously update knowledge of methods, industry standards, and equipment used.

  • Collaborate with IT department technology personnel to address requests for service which include but are not limited to:

    • Interpret customer requests for new or different services.

    • Describe technology hardware, software, device features, or functionality.

    • Address specific problems, present solutions, and options.

  • Set up and move computers during normal summer rotations and as needed.

  • Communicate effectively and politely both in person and on the phone.

  • Handle sensitive and privileged information with the highest degree of confidentiality and integrity.

  • Perform other reasonable duties that may be assigned from time to time to meet the usual and unusual demands placed on the organization.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are a brief representation of the knowledge, skills, and/or abilities required. Individual will have a valid driver license and reliable insured transportation for required travel for IMESD business.


Proof of current school enrollment required in an IMESD component school district. One to three months related experience and/or training; or equivalent combination of education and experience preferred.


  • Basic HTML Programming Skills

  • Basic Computer Skills

  • Basic Internet Search Skills

  • Strong Willingness to Learn


  • Microsoft Windows

  • Microsoft Office Suite


The physical demands described here are representative of those that must be met by any IT employee to successfully perform the essential functions of this job.

  • Carry up to 30 pounds

  • Walk up and down stairs

  • Sit for long periods of time


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • Travel in inclement weather

  • Working in tight quarters, i.e. under tables and desks to trace wires or connect technology equipment



Wear clothing which allows ability to perform duties listed above and which is appropriate to an office/school setting.


Applications may be emailed to

Accessibility Statement - The InterMountain ESD is committed to making its electronic and information technologies accessible to individuals with disabilities. We are currently in the process of upgrading our web site to insure we meet or exceed the World Wide Web Consortium’s (W3C’s) Web Content Accessibility Guidelines (WCAG) 2.0 Level AA and the Web Accessibility Initiative Accessible Rich Internet Applications Suite (WAI-ARIA) 1.0 for web content.

For more information on how to report an issue related to the accessibility or how to file a formal Section 504 or ADA (Title II) complaint about the accessibility of any content on an InterMountain ESD website, please see our full Accessibility Statement.

Anti-Discrimination Policy - It is a policy of the InterMountain ESD that there will be no discrimination or harassment on the grounds of race, color, sex, marital status, religion, national origin, age, sexual orientation, or disability in any educational programs, activities or employment. For more information, visit the Anti-Discrimination Policy page.