Technology Services

InterMountain Technology has evolved over the past several years into a regional technology service center known for its positive influence throughout the state of Oregon. We support the K-12 community and also serves public, nonprofit, and government agencies. InterMountain Technology strives to engage in creative, cost-effective solutions that align with each organization’s goals and objectives.

Customers depend on us for technology solutions customized to their specific educational and/or organizational needs. Complemented by our Instructional Technology and Communications departments, we are able to ensure that money spent on technology is put to the best use to meet objectives. We have 20 Technology Specialists with a variety of hardware and software skills needed to support end users.

The combined experience and expertise of our staff is unmatched in the region. Our team represents a wide range of technical and professional know-how and a diverse set of skills and experience. In addition, all InterMountain Technology staff are Dell-certified hardware technicians, and we are a supplier of Dell hardware procurement services and Microsoft software licensing procurement for non-profit organizations. Our analysts have a wide variety of experience and understanding of Cisco, Microsoft, Novell, Linux, Dell, HP, Internet content filtering, Barracuda filtering and NEC VoIP products.

Network/Server Support

We have 9 network and server analysts and 2 telecom analysts. Our extensive skillset gives us the ability to build, manage, update, maintain and support any size network or data storage center.

E-Rate Management

For the past 17 years, IMESD has provided outsourced E-Rate filing services. Our expanding list of 80 school district customers are located in Oregon, Washington and Idaho. In fiscal year 2013-2014 we successfully secured over $3 million in E-Rate funding for school district customers. We have 1 full-time E-Rate Manager and 2 E-Rate Analysts on staff.

Helpdesk

IT support services with InterMountain Technology allows you to take advantage of our 24/7 web-based helpdesk portal. Our helpdesk uses an application called Web Help Desk that was customized by our team of professionals, and allows customers to submit, track and receive automatic notifications of technical support and projects. Your employees will have the ability to create their own ticket by sending us an email. This will log the request in the system and automatically assign the ticket to the appropriate staff member to address the issue.

Technology Procurement

We can assist in your technology purchases, large or small, and have relationships with multiple vendors to meet your purchasing needs. This includes Dell, Apple, and Cisco hardware as well as Microsoft software.