Technology Services
INFORMATION TECHNOLOGY
💻 Information Technology Services
InterMountain ESD’s Information Technology department is proud to support K–12 districts across our region with dependable, forward-thinking technology services. Our mission is to help schools succeed by delivering secure, responsive, and educationally aligned IT support that empowers teaching, learning, and day-to-day operations.
We believe technology should be a tool, not a barrier. That’s why we work closely with administrators, educators, and staff to align systems and services with district goals—whether that means designing a secure network, deploying student devices, or resolving help desk tickets with care and efficiency.
👥 Our Approach
IMESD provides a comprehensive and collaborative approach to IT support. Our services are designed to meet the daily and strategic needs of school districts, ensuring reliable access to the tools and systems educators depend on.
We focus on five key areas of service:
- Leadership & Planning: Working alongside district leadership to align technology initiatives with educational goals.
- End-User Support: Offering responsive assistance to staff and students for hardware, software, and account needs.
- Infrastructure & Networking: Maintaining secure, high-performance network systems that keep schools connected.
- Cybersecurity & Data Privacy: Helping districts safeguard information, stay compliant, and respond to evolving threats.
- Telecommunications: Supporting phone systems, connectivity, and compliance with safety regulations.
Every service we offer is rooted in a commitment to transparency, accountability, and educational equity. Our team of skilled professionals brings not just technical knowledge, but a deep understanding of how schools operate—and what it takes to support learning environments effectively.
🔐 Security & Privacy Commitment
We take data privacy seriously. From managing secure access to reviewing vendor compliance, our team helps districts navigate an increasingly complex digital landscape while protecting the confidentiality of student, staff, and operational information.
🧰 Support & Service Access
Districts partnered with IMESD benefit from centralized support through our help desk platform. This allows for efficient ticket tracking, priority response, and data-driven service planning. On-site and remote assistance ensures that school staff get timely help when they need it, while our engineers and specialists handle infrastructure behind the scenes.
Support Hours:
Monday–Friday, 7:30 AM–4:30 PM
Phone: 541‑966‑3182
Contact
Nick Lapp, CISSP, CGEIT, CDPSE
Chief Information Officer
541.966.3183
Contact
Jeremy Dobos
Assistant Director of Technology
541.966.3175
Melissa Gambill
Office Operations Manager
541.966.4651
E-rate Consulting
For over two decades, InterMountain ESD has delivered expert E-Rate filing services to K–12 schools and libraries. Today, we support more than 90 clients across Oregon, Washington, and Idaho—providing trusted guidance through every step of the E-Rate application process.
In the 2024–2025 fiscal year alone, we helped secure more than $7.8 million in E-Rate funding—advancing essential technology infrastructure and connectivity for students throughout the Pacific Northwest.
Helpdesk
Partnering with InterMountain Technology gives you access to our streamlined help desk portal, designed to simplify and enhance your IT support experience. Customers can easily submit and track service requests, receive automatic status updates, and stay informed throughout the process.
Each request is routed and assigned to the appropriate technical staff member, ensuring timely and efficient resolution of support issues and project needs.
Technology Procurement
We support technology purchases of all sizes and maintain strong partnerships with a variety of trusted vendors to meet your specific needs. Our relationships include industry leaders such as Dell, Apple, Cisco, Microsoft, and Google—ensuring access to high-quality hardware and software at competitive pricing.